Customer Service Compliance
Standard Operating Procedures (SOPs)
Customer interactions can be a hidden compliance risk—what your team says, how complaints are handled, and how product feedback is managed can trigger regulatory scrutiny or even litigation. Sci Strive ensures your customer service practices are compliant, professional, and legally sound, protecting both your brand and your customers.
Training for Customer-Facing Teams
Your customer service team is often the first line of defense in compliance. We provide specialized training to ensure:
Accurate and compliant responses to product inquiries
Proper handling of sensitive topics (health claims, guarantees, refund policies)
Alignment with FDA, FTC, and industry regulations on product representation
Complaint Handling & Adverse Event Reporting
Mishandling complaints—especially those related to health and safety—can lead to FDA or FTC investigations, lawsuits, or product recalls. We develop structured procedures for:
Identifying and categorizing customer complaints
Properly documenting and escalating potential adverse events
Ensuring timely and compliant adverse event reporting for dietary supplements, OTC drugs, and cosmetics
Compliant Interaction with Reviews & Testimonials
Customer reviews and testimonials are powerful marketing tools—but mismanagement can lead to enforcement actions. We ensure your business:
Follows FTC guidelines on endorsements and consumer reviews
Properly discloses incentives or affiliations in testimonials
Handles negative reviews professionally and compliantly
Avoiding Litigation & Regulatory Action
A single misstep in customer communication can expose a company to legal risks. We help businesses:
Reduce the risk of misleading claims in customer interactions
Implement policies that prevent disputes from escalating into lawsuits
Align customer service scripts, FAQs, and refund policies with legal and regulatory expectations
At Sci Strive, we help businesses protect themselves by ensuring every customer interaction is both legally compliant and customer-friendly, creating trust while mitigating risk.
